Remember how quickly companies moved quickly to re-invent their business models and commit incremental resources toward customer-centricity during and after…
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AI is transforming a lot these days. Let’s add loyalty program management to the list. We are starting to see…
Loyalty programs are everywhere. What started with the airlines has grown to encompass almost all travel companies, most retailers, restaurants…
We have seen throughout this entire series how AI is reshaping loyalty program results and management. Sentiment analysis and the…
Loyalty programs equal points, right? Well, not if you are hoping to create meaningful connections with customers. If you are…
Loyalty programs have evolved from basic punch cards and stamps to sophisticated platforms offering points, tiers, and exclusive benefits. Digital…
Following is a recap of the content shared by David Slavick on a recent webinar with our friends at Annex…
AI is transforming loyalty programs by enhancing the loyalty customer experience (CX), making interactions faster, smarter, and more rewarding by…
AI is transforming loyalty program management by enabling businesses to better understand and engage their customers through advanced segmentation. By…
Gamification has long been a strategy to boost customer engagement in loyalty programs. In fact, a loyalty program itself incorporates…